Installation Issues / Error Messages
Error occurred while installing system components
Software does not complete the installation, and the following dialog box appears toward the end of the installation period:
This error message means service pack 2 is not installed on the Operating System. Please upgrade to Service Pack 2 before continuing with installation.
What you need to do: Contact your IT department or systems administrator.
Windows Logo Testing
A hardware installation dialog box that states the software has not passed Windows Logo Testing appears. It will look similar to this:
Here is a brief explanation of why you see this message: http://hacks.oreilly.com/pub/h/2327
You may proceed past this message with no issues to your system.
This message is related to the installation of some drivers
We do post the following warning during installation of the software:
Installation Notes
1) Software Installation Warning dialog
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During installation a warning dialog may be displayed stating the program has not been tested for Windows XP Logo compatibility.
Click the "Continue Anyway" button to complete installation of this program.
2) Software Installation not possible
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Some machine security settings may block programs without Windows XP logo compatibility from being installed. In this case your system administrator must change the settings to allow installation to proceed
We will not be submitting the software to Microsoft for Windows logo verification. Please refer to the liability statement that was agreed to while installing the software. This is located in the program files where the Software Update was installed as well as below:
C:\Program Files\Medtronic Emergency Response Systems\XXX Software Update\Morph License Agreement.rtf
AED Update License Agreement
IMPORTANT! READ THIS SOFTWARE LICENSE AGREEMENT BEFORE CONTINUING WITH THE INSTALLATION OR USE OF THIS SOFTWARE.
Thank you for selecting this software product, which is licensed, not sold, to you pursuant to the terms of this Agreement. Installation or use of the LIFEPAK® Defibrillator Software Solutions Software Update application confirms your acceptance of this Agreement. Thus, it is important that you carefully read this Agreement prior to using the product. IF YOU DO NOT ACCEPT THE TERMS OF THIS AGREEMENT, DO NOT USE THIS SOFTWARE AND RETURN THE ENTIRE PRODUCT (INCLUDING ALL ACCOMPANYING DOCUMENTATION AND DISKS) TO PHYSIO-CONTROL.
SOFTWARE LICENSE AGREEMENT LICENSE GRANT:
Physio-Control Inc. ("Physio-Control"), grants to you, the end user, a non-exclusive, non-transferable (except as provided below) license to use this copy of the software and the accompanying documentation in accordance with the following terms and conditions.
You may:
1. Install and use the software on only the number of computers authorized for installation.
2. Make one (1) copy of the software solely for backup purposes, provided that you copy the software in its entirety and include on the copy a label that includes the copyright and any other proprietary notices printed on the label of the installation software.
3. Terminate this license at any time, provided you destroy all copies of the software and all of its accompanying documentation.
You may not:
1. Network the software or install the software on the file server of a multi-user system that allows more than one user to access or use the software at the same time, or distribute the software over electronic networks or by other electronic means.
2. Modify, translate, reverse engineer, decompile, disassemble, create derivative works of the software, firmware, interfaces or programming data, or copy (except for a backup copy) the software, firmware, interfaces, programming data or the accompanying documentation.
3. Loan, sell, distribute, rent, sublicense, or lease this software or the accompanying documentation in whole or in part to any other person or entity.
4. Remove, alter, or cause not to be displayed any proprietary (e.g. copyright) notices or trademarks or service marks contained in the software or accompanying documentation.
5. Sell, transfer, assign, or subcontract any of your rights or obligations under this license.
6. Offer to provide installation services of this software product for profit or otherwise to any third parties.
THIS LICENSE WILL TERMINATE AUTOMATICALLY IF YOU FAIL TO COMPLY WITH THE FOREGOING TERMS AND CONDITIONS. IN SUCH EVENT, YOU MUST DESTROY ALL COPIES OF THE SOFTWARE AND ITS ACCOMPANYING DOCUMENTATION.
LIMITED SOFTWARE WARRANTY:
For a period of three (3) months, Physio-Control warrants to the original end user that the disk(s) on which the software is furnished is free from defects in material and workmanship under normal use. If the disk is defective in material and workmanship, Physio-Control shall replace the disk provided the disk is returned to Physio-Control with a copy of the original purchase receipt, if applicable. Any replacement of the disk will be warranted for the remainder of the original warranty period, or thirty (30) days, whichever is longer.
DEVICE WARRANTY:
Installation of the Software by Customer in accordance with the directions and documentation supplied by Physio-Control shall not void the Limited Warranty covering the device, provided that customer connects to the Internet after installation of the Software which records the update. All other terms of the Limited Warranty of the device shall remain in full force and effect, and Customer's rights under said Limited Warranty will be preserved in the event of a device problem determined to be caused by the installation of the Software.
DISCLAIMER:
Except as provided above, Physio-Control does NOT warrant that the software will meet the requirements of end users or that the operation of the software will be uninterrupted or error-free. The software and the accompanying documentation are provided "as-is" without warranty of any kind. To the extent permitted by law, PHYSIO-CONTROL (INCLUDING ITS PARENT CORPORATION AND ALL SUBSIDIARIES AND AFFILIATES) SPECIFICALLY DISCLAIMS ALL OTHER WARRANTIES, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, IMPLIED WARRANTIES OF MERCHANTABILITY AND FITNESS FOR A PARTICULAR PURPOSE WITH RESPECT TO THE SOFTWARE AND THE ACCOMPANYING WRITTEN DOCUMENTATION. Except as provided in the Device Warranty section above, IN NO EVENT SHALL PHYSIO-CONTROL BE LIABLE FOR ANY DAMAGES WHATSOEVER (INCLUDING WITHOUT LIMITATION DAMAGES FOR LOSS OF BUSINESS PROFIT OR INCOME, BUSINESS INTERRUPTION, LOSS OF DATA, OR OTHER PECUNIARY LOSS) ARISING OUT OF THE USE OF OR INABILITY TO USE THIS SOFTWARE, EVEN IF PHYSIO-CONTROL HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
CONTROLLING LAW:
This Agreement shall be governed by the laws of the State of Washington, United States of America.
U.S. GOVERNMENT RESTRICTED RIGHTS:
The software and documentation are provided with RESTRICTED RIGHTS. The use, duplication or disclosure by the Government is subject to restrictions as set forth in subdivision (c)(1)(ii) of The Rights in Technical Data and Computer Software clause at 52.227-7013. The contractor/manufacturer of this software is Physio-Control Inc., 11811 Willows Road N.E., Redmond, WA 98052 U.S.A. (425-867-4000).
Internet Connection Test portion of installation fails
While the software is installing on the PC, it needs to test that there is an Internet connection. A message like below will appear:
.jpg "Internet connection test")
If you cannot get past this, please confirm that you can poll one of the following internet sites:
The software is designed to poll one of the above sites to confirm that an Internet connection is available. If the software comes back and states it cannot find the internet, contact your network folks to ensure that the proxy server you are going through can poll one of the above sites.
The software is testing the internet connection for the report that is generated at the end of updating a LIFEPAK AED. The report that the software generates is sent to Medtronic ERS — going to https://www.lifenetexchange.com, (port 433). This will inform Medtronic ERS of the devices that have been updated to the 2005 AHA Guidelines.