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Product Support Information

The following information has been provided for your reference. If you have questions that are not answered here, please contact technical support.

Supported and Discontinued items

This page contains information on which of our long line of both current and legacy products continue to be supported with parts and service. Also listed are projected dates for discontinuation of support for some of our older products. This information is also available in PDF format:

While components for some older devices may become unavailable, we will make every reasonable effort to repair your Physio-Control product up to our support termination date.

Trade-in programs may be available to help you update your inventory. We encourage you to take advantage of any applicable trade-in programs and upgrade older devices you have that are more than eight (8) years old. Please contact your local Physio-Control sales or service representative for details.

Legacy Products 

Technical Service Support (parts and repair) for the following products is available until the date noted below:

 

Product  Supported through 
LIFEPAK® 500 automated external defibrillator (biphasic) January 31, 2015
LIFEPAK® 12 defibrillator/monitor series (monophasic) October 31, 2012
LIFEPAK® 500 automated external defibrillator (monophasic) January 31, 2012
LIFEPAK 20 defibrillator/monitor Factory configured useful life is 8 years after date of manufacture1  
LIFEPAK 12 defibrillator/monitor (Biphasic) Factory configured useful life is 8 years after date of manufacture1  
Mobile Battery Service System Factory configured useful life is 8 years after date of manufacture 
LUCAS 1 Chest Compression System Factory configured useful life is 8 years after date of manufacture1  
 

Factory configured useful life is 8 years after date of manufacture1 

Current Products

Parts and services available for 8 years after date of shipment or 8 years after September 10, 2008, whichever comes later.

 

Product   Supported through 
LIFEPAK CR Plus AED

Factory configured useful life is 8 years after date of manufacture1 

LIFEPAK EXPRESS AED 

Factory configured useful life is 8 years after date of manufacture1  

LIFEPAK 1000 defibrillator Factory configured useful life is 8 years after date of manufacture1  
LIFEPAK 20e defibrillator/monitor  

Factory configured useful life is 8 years after date of manufacture1 

LIFEPAK 15 monitor/defibrillator  

Factory configured useful life is 8 years after date of manufacture1   

Battery Support System 2  

Factory configured useful life is 8 years after date of manufacture1  

LUCAS 2 Chest Compression System

Factory configured useful life is 8 years after date of manufacture1  

LIFEPAK 12 RELI Refurbished defibrillator/monitor

Factory configured useful life is 8 years after date of manufacture1  

1 Physio-Control may be able to further extend the useful life through maintenance program options. Please contact your sales or service representative for details.

 

Product Operation Documents

Defibrillators

Information Management