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Frequently Asked Questions

Below, we hope you find answers to some of our most frequently asked questions. If you can't find what you are looking for, please feel free to contact us at (800) 442-1142.

Who Is My Sales Representative?

Visit our Contact a Sales Representative page.

Who Is My Service Representative?

Please contact our Customer Services Center at (800) 442-1142 to contact your nearest service representative.

Business-Related Questions

Company Information

Where Is Physio-Control? — Complete location and contact information can be found on the Contact Us page.

Questions About Your Account

Marketing, Advertising, Tradeshows, Press Releases, etc.

Product Questions

Shipping Information

 New U.S. Department of Transportation rules for shipping lithium batteries 

 Lithium gram content of all lithium batteries currently available for sale in the U.S.  

Loaner Devices

Information Requests

  • I Am A Health Care Provider, for Presentations, Papers, Etc. — Our Clinical Topics page prodvides links to presentations and papers on a number of subjects.
  • I Am A Student, for Presentations, Etc. — Our Clinical Topics page prodvides links to presentations and papers on a number of subjects.

General Feedback

Web Site Functions 

Customer Service Quality

Other, general questions

Please call 800-442-1142.