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  • Product Support Information

  • The following information has been provided for your reference. If you have questions that are not answered here, please contact technical support

    Supported and Discontinued Items  

     
    This page contains information on which of our long line of both current and legacy products continue to be supported with parts and service. Also listed are projected dates for discontinuation of support for some of our older products. This information is also available in PDF format:
     
     
     
    While components for some older devices may become unavailable, we will make every reasonable effort to repair your Physio-Control product up to our support termination date.

    Trade-in programs may be available to help you update your inventory. We encourage you to take advantage of any applicable trade-in programs and upgrade older devices you have that are more than eight (8) years old. Please contact your local Physio-Control sales representative for details.  
     

    Legacy Products   

     
    Technical Service Support (parts and repair) for the following products is available until the date noted below:

     

     Product

    Supported Through

    LIFEPAK 500 automated external defibrillator (biphasic) January 31, 2015
    LIFEPAK 12 defibrillator/monitor series (monophasic) October 31, 2012
    LIFEPAK 500 automated external defibrillator (monophasic)               January 31, 2012
    LIFEPAK 20 defibrillator/monitor Factory configured useful life is 8 years after date of manufacture1
    LIFEPAK 12 defibrillator/monitor (Biphasic) Factory configured useful life is 8 years after date of manufacture1  
    Mobile Battery Service System Factory configured useful life is 8 years after date of manufacture
    LUCAS™ 1 Chest Compression System Factory configured useful life is 8 years after date of manufacture1  

     

    Current Products 

     
    Parts and services available for 8 years after date of shipment or 8 years after September 10, 2008, whichever comes later. 

     

    Product Supported Through
    LIFEPAK CR Plus AED Factory configured useful life is 8 years after date of manufacture1  
    LIFEPAK EXPRESS AED  Factory configured useful life is 8 years after date of manufacture1  
    LIFEPAK 1000 defibrillator Factory configured useful life is 8 years after date of manufacture1  
    LIFEPAK 20e defibrillator/monitor                                                       Factory configured useful life is 8 years after date of manufacture1  
    LIFEPAK 15 monitor/defibrillator  Factory configured useful life is 8 years after date of manufacture1  
    Battery Support System 2   Factory configured useful life is 8 years after date of manufacture1
    LUCAS 2 Chest Compression System Factory configured useful life is 8 years after date of manufacture1
    LIFEPAK 12 RELI Refurbished defibrillator/monitor Factory configured useful life is 8 years after date of manufacture1

     1 Physio-Control may be able to further extend the useful life through maintenance program options. Please contact your sales or service representative for details.

©2017 Physio-Control, Inc. | 11811 Willows Road NE, PO Box 97006 Redmond, WA 98073-9706 | 800.442.1142 or 425.867.4000
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