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Service Programs

  • Physio-Control works with you to design a customized service offering that meets your needs. Our unique, market-leading Service Support Plans allow you access to factory-trained and authorized service representatives to perform repairs and inspections at your facility or at our Service Center, using original manufacturer parts.

    Physio-Control Service Plans offer a variety of options to best suit your needs.

    Repair & Inspect

    A Combination of Inspection Only and Repair Only Plans

    • Fulfills all your service needs
    • Inspections at regularly scheduled intervals specified by you
    • Unplanned service calls are covered and include all parts and labor; unlimited number of service calls
    • Battery replacement as needed, or at scheduled intervals depending on battery type
    • Software updates included

    Repair Only

    • Protects you from the expense of unplanned service calls post-warranty
    • Parts and labor are included at a set cost throughout the coverage period
    • Battery replacement as needed, or at scheduled intervals depending on battery type

    Preventative Maintenance/Inspection Only

    • Your field service representative manages and tracks inspections for all of your devices under contract
    • You receive copies of each device inspection report upon completion
    • You and your rep work together to determine a convenient and cost-effective inspection schedule

    Ship-In Service

    Physio-Control offers ship-in service plans for customers located outside the typical on-site service range, or for those with unique cost constraints. Quality Assurance inspections and/or repairs are performed at regional Service Centers by factory-trained and authorized Service Representatives. The same options of inspection only, repair only or the combination of both are available to ship-in customers.

    TECHNICAL SERVICE SUPPORT AGREEMENT TERMS AND CONDITIONS

©2018 Physio-Control, Inc. | Physio-Control Canada |  7111 Syntex Drive, 3rd Floor, Mississauga, ON L5N 8C3 | 800.895.5896